Terms of Service
Membership Policy: By clicking “Place Order,” you agree that your SMKW Army Care Package Subscription Box Membership will automatically renew on a monthly basis and that the payment method you have authorized will be charged the respective subscription fee based on the level of Subscription Box plan you have chosen.
User agrees to allow SMKW.com to run transactions using an existing payment method on file. SMKW.com will not run any transaction without verbal or written approval from User.
**Please note after your initial box purchase, if your subscription is active the next box will bill on the 25th of the month. For example, everyone who purchased the first box (October) will be billed for November's box on the 25th of October.**
**We cannot take orders for the SMKW Army Care Package over the phone. The SMKW Army Care Package is currently only available for order within the United States.**
**If payment for your subscription fails, it will be canceled once your level of the box is no longer available for the month in which payment failed. If this happens you will need to create a new subscription.
Cancellation Policy: By clicking “Place Order,” you agree that you may cancel your subscription at any time when on a monthly plan and will avoid next month’s charges if canceled before the next billing date. For US customers, to cancel your subscription, please log into your account on SMKW.com. If you wish to cancel before your next billing date, the cancellation request must be received at least one (1) full business day prior to billing.
Modification of Terms of Service: SMKW.com reserves the right to update and/or modify its Terms of Service at any time. If the updates and/or modifications are material, we will notify you via email or by posting a notice on the site prior to the changes going into effect. We will also designate a reasonable amount of time within which users may cancel their account in order to avoid being bound by the updated Terms of Service. Failure to cancel your account during this notice period will result in automatic acceptance of the new Terms of Service. SMKW.com will, in its sole discretion, determine when an update and/or modification is deemed “material,” as well as what a “reasonable amount of time” for notice purposes will entail.
Refund & Return Policy: Unfortunately, because we purchase our products based on paid subscribers, we cannot give refunds.. You can, of course, cancel whenever you like, but if you cancel after the billing period, then you will receive the next SMKW Army Care Package that you have subscribed to. If you pay for a subscription and then decide to cancel before you have received your first shipment, you will still receive the one you paid for, and no more will be shipped after that. As a subscription, based around a monthly mystery box, we cannot always please everyone. Therefore, we do not offer returns, refunds or credits for disliking the contents of the SMKW Army Care Package.
**If you receive a defective item, please contact customer service at 1-800-327-5871. Please note we will refund any return shipping for a defective subscription box item after we have received the item back and verified that the item is defective.