Smoky Mountain Knife Works owns and operates an 80,000 square-foot Distribution Center in Dandridge, Tennessee. Our Distribution Center employees pull, pack, and ship thousands of orders every day.
SMKW isn't just an Internet storefront. We've been in business for 26 years and are the "World's Largest Knife Catalog Company." This means that we've had 26 years to perfect our packing and shipping methods, so that we can move the items you want from our shelves to you as fast as possible.
We know that it's disapointing to open a package and find something that you didn't order. That's why SMKW uses a fast and accurate electronic scanning system to ensure that you get what you want when you order. Distrubution Center employees can quickly find and ship any one of our more than 20,000 items.
Of course we're not naive enough to think that mistakes don't happen, so our Customer Service Agents are trained to "make things right" when things go wrong. Also, we offer a 100% Satisfaction Guarantee - if you don't like what you purchased from SMKW, or you just aren't satisfied with your selection, use our 100% Satisfaction Guarantee!
For more information about SMKW's Customer Service department, click here!