100% Satisfaction

Customer Service:
We want you to be satisfied with the merchandise you purchase from Smoky Mountain Knife Works. That's why we offer a "100% Satisfaction Guarantee." You can return or exchange SMKW Merchandise for up to 30 days from the date of purchase - for any reason - no questions asked*.


Here's How:


1. Your SMKW order should include an invoice and a Return Form, which includes return & exchange instructions in the top-right corner.


2. Follow the instructions listed on the Return Form completely.

    3. The bottom-right corner of your Return Form is marked Return Address Label . Write your return address in the space provided, and detach the Return Address Label from your Return Form.
    4. If possible, pack the merchandise you wish to return in the box in which it was shipped.
    5. Place your completed Return Form inside the box, and secure the Return Address Label to the outside of the box.
    6. Ship your merchandise back to SMKW.
Phone: (800) 327-5871
Fax: (865) 429-0182
Write to:

Customer Service
P O Box 4430
Sevierville, TN 37864

  If you are unable to find your Return Form, you may download and print a Return Form by clicking here!
    * Merchandise worn or damaged by abuse, misuse, lack of reasonable care, or extended use (e.g., normal wear and tear) is not covered by SMKW’s “100% Satisfaction Guarantee” and/or the applicable manufacturer’s warranty and cannot be returned or exchanged at any time after your date of purchase.

Customer Service Information:

Phone: (800) 327-5871

Fax: (865) 429-0182

Email: help@smkw.com