SMKW Customer Service

The only thing not discounted around here is our service. If you have questions, or need help, we're here to help you. Our Frequently Asked Questions page is helpful for most customer service questions. Just click on the heading at the top-left of the screen. If you need more help, feel free to e-mail your question or concern to or call (800) 327-5871!

SMKW Customer Service is available to assist you Monday - Friday, 8 am - 6 pm. SMKW Customer Service can assist you with the status of a pending order, additional product information, warranty information, or other customer inquiries.

Shipping & Handling 

Most orders are shipped via USPS within 2 business days of receipt. Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.

SMKW's 100% Satisfaction Guarantee Policy

You can return or exchange SMKW merchandise in its original unused, unsharpened condition and packaging within 30 days from date of purchase - for any reason - no questions asked. Original shipping and return costs are NOT refunded. After 30 days, returns are subject to a 20% restocking fee. Excludes Ammo. Please follow the instructions on the back of your shipping invoice. To expedite your return or exchange, please include your completed SMKW Return Form and write your SMKW Order Number on your return address label. Damaged or defective SMKW Merchandise can be returned after 30 days from the date of purchase, subject to the manufacturer's warranty. Please refer to product literature, or call SMKW Customer Service. SMKW Merchandise worn by normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.

Contact Customer Service:
Phone: (800) 327-5871   Fax: (865) 429-0182

Write to:
Customer Service 
P O Box 4430 
Sevierville, TN 37864