SMKW CUSTOMER SERVICE

In the early 1970's, Kevin Pipes—the company’s current president and CEO− and John Parker started to sell pocketknives from the back of their pickup trucks. They spent most of the next decade building relationships with customers and vendors alike, and in 1978, Smoky Mountain Knife Works was born. In the last 40 years, SMKW has grown exponentially. In fact, we outgrew two buildings before we built and moved into our present  location in Sevierville, Tennessee.

More than 1.5 million guests visit our 108,000 square-foot knife showroom in Sevierville, TN, and millions more receive a monthly print catalog and shop at https://smkw.com every year. SMKW fulfills thousands of orders every day from its state of the art Distribution Center in Dandridge, Tennessee.

At smkw.com, if it cuts, we carry it.

SHIPPING & HANDLING 

Most orders are shipped via FedEx within 2 business days of receipt. Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.

SMKW'S 100% SATISFACTION GUARANTEE POLICY

We have FacebookTwitterInstagram, and YouTube social media accounts, and we use them to quickly alert our customers about events, specials, fun facts, and of course, great giveaways.  Here are the links you need to follow our social media accounts. Click the icons in the footer below to visit our social media pages.