SMKW Customer Service

The only thing not discounted around here is our service. If you have questions, or need help, we're here to help you. Our Frequently Asked Questions page is helpful for most customer service questions. Just click on the heading at the top-left of the screen. If you need more help, feel free to e-mail your question or concern to help@smkw.com or call (800) 327-5871!

SMKW Customer Service is available to assist you Monday - Friday, 9 am - 6 pm. SMKW Customer Service can assist you with the status of a pending order, additional product information, warranty information, or other customer inquiries.

Shipping & Handling 

Most orders are shipped via USPS within 2 business days of receipt. Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.

SMKW's 100% Satisfaction Guarantee Policy

You can return or exchange SMKW Mechandise in its original unused, unsharpened condition and packaging within 30 days from date of purchase - for any reason - no questions asked. Original shipping and return costs are not refunded. After 30 days, returns are subject to a 20% restocking fee. Excludes ammunition, all ammo sales are final.


Please call SMKW Customer Service for a return authorization number to expedite your return/exchange. Open Mon-Fri, 8am - 6pm EST.


Damaged or defective merchandise may be returned after 30 days from date of purchase, subject to manufacturer's warranty. Please refer to product literature or call SMKW Customer Service for warranty infomation.


Merchandise is not eligible for return due to normal wear and tear, or damage caused by abuse, misuse, or neglect.

Ammo is non returnable. Your SMKW order includes an invoice and a Return/Exchange form, which includes complete instructions.

Contact Customer Service:
help@smkw.com
Phone: (800) 327-5871   Fax: (865) 429-0182

Write to:
SMKW
Customer Service 
P O Box 4430 
Sevierville, TN 37864