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| Contact
Customer Service: |
We
want you to be satisfied with the merchandise you purchase from Smoky
Mountain Knife Works. That's why we offer a "100% Satisfaction Guarantee."
You can return or exchange SMKW Merchandise for up to 21 days from the
date of purchase - for any reason - no questions asked*.
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Here's How: |
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| 1. Your SMKW order should include an invoice and a Return Form, which includes return & exchange instructions in the top-right corner. | ||||
| 2. Follow the instructions listed on the Return Form completely. | ||||
| 3. The bottom-right corner of your Return Form is marked Return Address Label . Write your return address in the space provided, and detach the Return Address Label from your Return Form. | ||||
| 4. If possible, pack the merchandise you wish to return in the box in which it was shipped. | ||||
| 5. Place your completed Return Form inside the box, and secure the Return Address Label to the outside of the box. | ||||
| 6. Ship your merchandise back to SMKW. | ||||
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SMKW |
If you are unable to find your Return Form, you may download and print a Return Form by clicking here! | |||
| * Merchandise worn or damaged by abuse, misuse, lack of reasonable care, or extended use (e.g., normal wear and tear) is not covered by SMKW’s “100% Satisfaction Guarantee” and/or the applicable manufacturer’s warranty and cannot be returned or exchanged at any time after your date of purchase. | ||||
Customer Service Information: Phone: (800) 327-5871 | Fax: (865) 429-0182 | E-mail:help@smkw.com
