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SMKW Customer Service

The only thing not discounted around here is our service. If you have questions, or need help, we're here to help you. You can help us to make our web site better by taking a minute to take our survey. Our Frequently Asked Questions page is helpful for most customer service questions. Just click on the heading at the top-left of the screen. If you need more help, feel free to e-mail your question or concern to help@smkw.com or call (800) 327-5871!

SMKW Customer Service is available to assist you Monday - Friday, 8 am - 6 pm. SMKW Customer Service can assist you with the status of a pending order, additional product information, warranty information, or other customer inquiries.

Shipping & Handling: Most orders are shipped via UPS within 2 business days of receipt. Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.

SMKW's 100% Satisfaction Guarantee Policy: You can return or exchange SMKW merchandise for up to 21 days from the date of purchase - for any reason - no questions asked. Please follow the instructions on the back of your shipping invoice. To expedite your return or exchange, please include your completed SMKW Return Form and write your SMKW Order Number on your return address label. Damaged or defective SMKW Merchandise can be returned after 21 days from the date of purchase, subject to the manufacturer's warranty. Please refer to product literature, or call SMKW Customer Service. SMKW Merchandise worn by normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.

Contact Customer Service:
help@smkw.com
Phone: (800) 327-5871
   Fax: (865) 429-0182
Write to:
SMKW
Customer Service
P O Box 4430
Sevierville, TN 37864

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