Smoky Mountain Knife Works has nine departments, including Accounting, Art & Marketing, Distribution, eCommerce, Human Resources, Management Information Systems, Order Entry, Purchasing, and Retail. SMKW publishes and mails a full-color catalog monthly, operates an 80,000 square foot Distribution Center, and runs the "World's Largest Knife Showplace."
You'll find more specific information about the different SMKW departments listed below.
Management Info Systems
Management Information Systems Department or "MIS" is responsible for
all SMKW computer functions and equipment, ranging from the mainframe
to PC's and individual workstations.
The HR Department is responsible for recruiting, hiring, and training
SMKW employees; coordinating employee benefits, such as medical insurance,
FMLA, and Workers' Compensation; and revising, maintaining and administering
SMKW employee policies, practices and procedures.
our Retail Showroom in Sevierville, Tennessee, we have over 50,000
square feet of showroom floorspace. That's a lot of ground to cover.
Our senior sales associates and sales associates are always happy
to help you find the item you're looking for and answer all of your
questions. more info...
The SMKW full-service call center in Sevierville, Tennessee is open (EST):
Monday thru Friday 8am - 10pm
Saturday 9am - 5:30pm.
Accounting Department staff manages the accounting and financial affairs
of SMKW, which includes varied functions such as bookkeeping, accounts
receivable, accounts payable, shipping and sales reports, inventory
control, and payroll records.
The Catalog Department
is responsible for maintaining and promoting vendor relations, selecting
new products, and organizing new and existing products into pages
for SMKW catalog production. Our Catalog Coordinators work closely
with the Art & Marketing Department in the design and development
of each SMWK Catalog.
The eCommerce Department administers and maintains SMKW's website. SMKW
"hosts" its website on its own server, connected to the "world wide
web" via a series of high-powered telephone lines. On a daily basis,
SMKW webmasters change the merchandise on the SMKW website, monitor
customer orders, and keep the SMKW website on the cutting edge of
Employees at the SMKW Distribution Center in Dandridge, Tennessee pack and ship
thousands of catalog orders every day. The Distribution Center also
serves as SMKW's warehouse. more info...
Art & Marketing
The graphic artists in the Art & Marketing Department transform catalog
layouts into digital artwork, ready for printing. The Art & Marketing
Department schedules and coordinates the printing and distribution
of SMKW catalogs and designs all SMKW marketing brochures, advertisements,
signs, and retail showroom artwork.
The Collectibles Department, which specializes in vintage and collectible knives, purchases
knife collections from around the country. After purchase, collectible
knives are marketed by SMKW in our Retail Showroom, by private party
sale to dealers, or over the Internet on eKnifeWorks.com. Please visit
the Collector's Corner for more information.
The Purchasing Department is responsible for ordering all SMKW merchandise,
whether sold through the catalog, eKnifeWorks.com, or the Retail Showroom.
The Purchasing Department staff monitors inventory levels, prepares
and transmits purchase orders to vendors, and tracks ordered merchandise
to ensure that customer orders can be shipped immediately.